Privacy Policy

Effective Date: 4/3/25

At GTL, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.gtl.com.au (the "Website"). By accessing or using our Website, you consent to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services. The types of information we may collect include:

a. Personal Information

We collect personal information that you voluntarily provide when you:

• Submit a contact form
• Request a quote or service
• Sign up for our newsletter
• Apply for a job
• Communicate with us via email, phone, or other channels
• Engage with our advertisements on social media platforms (e.g., Facebook, Instagram, LinkedIn)
• Provide information through lead forms on Facebook or other digital marketing channels

Personal information may include:

• Name
• Company name
• Email address
• Phone number
• Mailing address
• Payment information (for transactions)
• Any other information you provide

b. Non-Personal Information

We may collect non-personal data automatically, such as:

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Referring website
• Device type
• Cookies and tracking technologies (see Cookies and Tracking Technologies section)

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and manage our logistics and freight forwarding services
• To respond to enquiries and customer service requests
• To process transactions and send confirmations
• To personalise user experience
• To improve our Website and marketing efforts
• To comply with legal obligations and protect our business interests
• To send newsletters, promotions, and updates (with your consent)
• To retarget and advertise to you based on previous interactions with our Website or social media ads
• To follow up on leads obtained through Facebook, Instagram, and other digital marketing campaigns

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

• Third-party service providers: To assist with business operations, such as IT support, payment processing, marketing, and legal compliance.
• Business partners: When necessary to fulfil your service requests.
• Marketing and advertising partners: To optimise our campaigns and retarget visitors who have engaged with our ads or lead forms.
• Legal authorities: When required by law or to protect GTL's rights, safety, and operations.
• In case of business transfers: If GTL undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies help us analyse traffic, remember user preferences, and provide relevant advertisements.

We may also use tracking pixels and analytics tools (such as Google Analytics, Meta (Facebook & Instagram) Pixel, and LinkedIn Insight Tag) to measure the effectiveness of our marketing campaigns and personalise advertising.

Google Analytics

We use Google Analytics to collect information about user interactions with our Website, including page visits, time spent on pages, and referral sources. This helps us understand visitor behaviour and improve user experience. Google Analytics may collect data such as your IP address, browser type, and device information. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on available here.

Meta (Facebook & Instagram) Pixel

We use the Meta Pixel to track conversions from Facebook and Instagram ads, optimise ad performance, and create retargeting audiences. This technology collects data such as website visits, interactions, and conversions. Users can manage their Facebook ad preferences and opt out of personalised ads via their Facebook settings here.

LinkedIn Insight Tag

The LinkedIn Insight Tag allows us to measure the effectiveness of our LinkedIn ads and gain insights into how visitors interact with our Website. This tag collects data such as LinkedIn user IDs, page views, and interactions with our ads. Users can manage LinkedIn ad settings and opt out of personalised ads via their LinkedIn account settings here.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, some parts of our Website may not function properly without them.

5. Data Security

We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorised access. While we implement security measures, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights concerning your personal data:

• Access and correction: Request access to your personal information or correct any inaccuracies.
• Opt-out: Unsubscribe from our marketing communications at any time.
• Deletion: Request the deletion of your personal information (subject to legal or contractual obligations).
• Restrict processing: Object to certain data processing activities.
• Ad preferences: Adjust your settings for targeted advertising through Facebook, Google, or other platforms.
• Manage analytics tracking: Opt out of Google Analytics tracking, Meta Pixel tracking, and LinkedIn Insight Tag tracking using the methods mentioned above.

To exercise these rights, please contact us at freight@gtl.com.au.

7. Third-Party Links

Our Website may contain links to external sites not operated by GTL. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. We encourage you to review this page regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Global Transport Logistics (GTL)
A6/13-15 Forrester Street, Kingsgrove NSW 2208
Email: freight@gtl.com.au
Phone: (02) 9554 8807

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.